Service Info
Why Contact the manufacturer?
The manufacturers hold the warranty for their respective spas, saunas, and products. If you have any issues requiring warranty support, our staff at Backyard Outlet can help you troubleshoot your problem and communicate with the manufacturer if needed.
Before contacting the manufacturer, here are some helpful tips
-
Have your serial number and model written down and accessible.
a. If you purchased through our store, we can provide those details for you. -
Think through the issue and what type of response you are desiring.
a. Take pictures of any aspects that will help the manufacturer understand the concern/problem.
b. If you are beyond your labor warranty, you will need to provide your own technician to identify potential issues. - Be patient. It can take 2-3 business days to get a response, depending on when you reach out. If you are not getting a response, please let us know, and we will do our best to expedite a response for you.
